Privacy Policy

Clovertronix Southern Europe, S.L. ("Clover," "we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, and store your personal data. This Privacy Policy explains how we process personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Data Protection and Digital Rights Guarantee (LOPDGDD).

1. Data controller

The data controller responsible for your personal data is:

Clovertronix Southern Europe, S.L.
Just i Pastor, 133, 46022, Valencia, Spain
hola@rideclover.com

For any privacy-related inquiries, you can contact our Data Protection Officer (DPO) at: hola@rideclover.com

2. Personal data we collect

We may collect the following categories of personal data:

Identity Data: Name, surname, date of birth, national identification number (DNI/NIE/passport).
Contact Data: Email address, phone number, postal address.
Account Data: Username, password, and account preferences.
Payment Data: Billing information, payment methods, transaction history.
Device Data: IP address, browser type, device identifiers, and other technical data.
Usage Data: Interaction with our website, app, and services.
Location Data: If you use location-based services, we may collect GPS location with your consent.

3. How we collect personal data

We collect personal data through:

Direct interactions: When you sign up, contact us, or use our services.
Automated technologies: Through cookies, analytics tools, and similar technologies.
Third-party sources: Payment providers, identity verification services, and partners.

4. Purposes of processing personal data

We process your personal data for the following lawful purposes:

Purpose	Legal basis
To provide our services, including e-bike subscriptions and maintenance	Contractual necessity
To manage your account and process payments	Contractual necessity
To send updates, promotions, or newsletters (if you opt-in)	Consent
To improve our platform and user experience	Legitimate interest
To comply with legal obligations (e.g., tax, fraud prevention)	Legal obligation
To respond to inquiries and customer support requests	Legitimate interest
To ensure security and prevent fraudulent activities	Legitimate interest

5. Data sharing & disclosure

We do not sell your personal data. However, we may share it with:

Service providers (e.g., payment processors, cloud hosting, analytics providers).
Regulatory authorities when required by law.
Business partners if necessary for providing services.
Law enforcement when responding to legal obligations or fraud prevention.

We ensure all third parties comply with GDPR requirements and safeguard your data.

6. International data transfers

If we transfer personal data outside the European Economic Area (EEA), we ensure:

The recipient country has adequate protection per the European Commission.
We use Standard Contractual Clauses (SCCs) approved by the EU.
We obtain explicit consent where necessary.

7. Data retention

We retain your personal data only as long as necessary for the stated purposes:

Account data: Until account deletion.
Billing data: As required by tax and accounting laws (typically 6 years).
Marketing data: Until you withdraw consent.
Usage data: As long as necessary for security and analytics.

When no longer needed, we securely delete or anonymize the data.

8. Your data rights

Under GDPR and LOPDGDD, you have the following rights:

Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request data deletion.
Right to Restriction: Limit how we process your data.
Right to Data Portability: Receive data in a machine-readable format.
Right to Object: Object to processing based on legitimate interests.
Right to Withdraw Consent: At any time for marketing purposes.

To exercise your rights, contact us at: hola@rideclover.com. You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

9. Security measures

We implement technical and organizational measures to protect your data, including:

Encryption & Secure Storage to prevent unauthorized access.
Access Controls limiting access to authorized personnel.
Regular Security Audits to assess vulnerabilities.

However, no system is 100% secure, and we recommend safeguarding your login credentials.

10. Cookies & tracking technologies

We use cookies to enhance user experience. You can manage preferences at any time via our cookie settings.

Types of cookies we use:

Essential Cookies: Necessary for service functionality.
Analytics Cookies: Help us understand usage trends.
Marketing Cookies: Used for personalized advertising.

You can opt out via browser settings or our cookie management tool.

11. Changes to this privacy policy

We may update this policy periodically. We will notify you of significant changes via email or website updates. Please review it regularly.

12. Contact information

For any questions regarding this policy, contact us at:

Clovertronix Southern Europe, S.L.
Just i Pastor, 133, 46022, Valencia, Spain
hola@rideclover.com