Terms & Conditions

Version: 1.0 · Effective date: February 2026 · Last revised: February 2026

These T&C are available in Spanish (official version) and English (reference translation). In case of conflict, the Spanish version prevails.

Purpose

These Terms and Conditions ("T&C") govern the contractual relationship between:

• OPERATOR: Clovertronix Southern Europe SL, with registered office at Just i Pastor, 133, 46022, Valencia, Tax ID No. B75861807 (hereinafter, "Company" or "Operator").
• INDIVIDUAL USER: any natural person over the age of 18 who registers and uses the bicycle and e-bike rental service for personal use (hereinafter, "User").
• AUTHORIZED MINOR: the User may authorize the use of a Bicycle by a minor provided that each and every one of the conditions in clause 5 of this document are met.
• PROFESSIONAL USER: any natural person over the age of 18 who registers and uses the bicycle and e-bike rental service for professional or commercial use. The provisions of Annex I (below) shall apply (hereinafter, "Pro User").
• BUSINESS USER: any natural person over the age of 18 who is the beneficiary of a business subscription managed by a Partner for the commercial use of e-bikes or for the management and organization of a company (hereinafter, "Business User").
• PARTNER: any legal entity that purchases a business subscription for its employees or business partners and has a fleet of fewer than 50 bicycles (hereinafter, "Partner").

The Operator provides a bicycle rental service under a monthly subscription scheme, for personal and commercial transport in the geographical areas defined by the Operator.

Subscription to and acceptance of these T&C constitutes binding consent.

1. Definitions

Term	Definition
Bicycle	Any of the models made available for limited use by the user. There are two categories: mechanical bicycles, and pedal-assisted bicycles (e-bikes) with a maximum performance of 25 km/h and 250W continuous, in accordance with EU legislation (EU Regulation 168/2013). Hereinafter, the Bicycle(s).
Accessory	An accessory provided to the User by the Operator under an Accessory Subscription for use in accordance with these General Terms and Conditions, as indicated in Annex I.
Clover APP	Official application of the Operator for the complete management of the service provided to the user.
Clover Website	Operator's website under the domain www.rideclover.com, used as a sales channel and for public communication.
Anti-Theft Coverage	Agreement between the Operator and the Member that reduces or eliminates the Charge the Member must pay in the event of theft or loss of the bicycle and its accessories (including batteries, chargers, keys, etc.).
Drop-off station	Pick-up/return point authorized by the Operator.
Area of Operation	Territory where the Operator authorizes the use of the bike, clearly defined in the Clover app.
Personal subscription	Monthly subscription contract with access to one or more bicycles for personal use.
Professional subscription	Monthly subscription contract with access to one or more bicycles for commercial or professional use, when the contracting party is a natural person and pays the associated fee themselves.
Business subscription	Monthly subscription contract with access to one or more bicycles for commercial or professional use, when the contracting party is a Partner and the users are their employees or business partners.
End date	The date on which the Subscription Period ends, which is (i) that specified in clause 3.2 or (ii) five days after the date on which the User receives written notice of termination from the Operator, for any reason.
Personal Use	Use made by the User which does not exceed an average of 500 km/month over the last 3 months and is carried out in a private setting without connection to commercial activity of any kind. This use expressly excludes delivery, courier services, or commercial activities.
Bicycle exchange	Repair or exchange of the bicycle by the Operator for the reasons and in the manner set out in these T&C.
Battery exchange	The process by which the user can exchange the bicycle battery.
Subscription period	The duration of a Subscription as agreed in the Order Process.
Subscription contract price	Price of the subscription contract.
Damage	Breakage, damage, defect, scratches, or damage of any kind suffered by the bicycle or its accessories.
Third parties	Natural or legal person unrelated to the Operator or User who suffers damage or harm as a result of bicycle use.
Accident	A fortuitous event that causes injury to a person or damage.
Negligence	Voluntary breach or gross negligence of the contractual obligations.

2. Contract conclusion and terms acceptance

2.1 Order process

To use the service, the User must:

• Register via the Clover app or website (www.rideclover.com).
• Provide the necessary personal data: first name, last name, ID number, date of birth, email address, telephone number, and address.
• Create a secure password and accept "I have read and accept the Terms and Conditions" and "I accept the privacy policy" via the checkbox/affirmative button in the app or on the website. Accept the terms of use for authorized minors, if applicable.
• Complete identity verification.
• Link a valid payment method and make the first month's payment.
• Introductory course in store.
• Bicycle delivery.

Minimum age of the User: 18 years old. The User guarantees that they are of legal age and are civilly liable.

Contractual validity: acceptance of the T&C is binding from the moment the user clicks "Accept". No physical signature is required.

2.2 Reservation of rights by the Company

The Company reserves the right to:

• Reject registration without justification if the User violates security policies (e.g., fake account, fictitious data, previous sanctions).
• Suspend/cancel User access if the Platform detects fraud, abuse, or violation of the T&C.
• Modify these T&C with 30 days' prior notice via email; the new T&C are understood to be accepted if the User does not cancel the subscription within 15 days of receiving said notification.

3. Subscription plans and rates

3.1 Available plans

Plan	Monthly	Quarterly	Annual Pass
Solo	€99.00/month	€79.00/month	€69.00/month
Duo	€149.00/month	€129.00/month	€99.00/month

The price of the corresponding package will be charged to the payment method indicated by the user on the day of registration for the service and will be charged on the same day each month until cancellation.

Services included in all plans:

• Use of the bicycle during the subscription period.
• Use of the battery exchange infrastructure.
• Bicycle maintenance.
• Coverage for theft and damage.

3.2 Subscription cancellation

• Cancellation: via the Clover app or website (Menu > Contact us). The cancellation process will begin with the cancellation request via customer service. In order to complete this process, it is essential to return the bicycle in good condition. The corresponding subscription fees will be payable until the bicycle is returned.
• Commitment to stay: there is a commitment to stay for quarterly and annual plans. This commitment is effective 15 calendar days after registration. If the user wishes to cancel any of these plans early, they must pay a penalty equal to 30% of the total remaining fees for the contracted pass.

4. Responsibility and exclusions

4.1 User responsibility

The User assumes full civil, criminal, and administrative liability for any damage, loss, penalty, or harm caused to the Bicycle, the Operator, or third parties, arising from fraud, fault, or negligence, including but not limited to:

• a. Unreported defects: continued use of the bicycle after detecting serious and visible defects (brakes, handlebars, wheels) without immediately reporting them to the Operator.
• b. Breach of T&C or Rules of Use: violation of these Terms and Conditions or the instructions for use provided in the App.
• c. Violation of traffic regulations: violation of the Road Safety Act, General Traffic Regulations and applicable Municipal Ordinances (e.g. riding on sidewalks, running red lights, use of headphones).
• d. Reckless driving: negligent driving, stunts, competitions, or off-road use not suitable for the vehicle.
• e. Alcohol and drugs: driving under the influence of alcohol, drugs, narcotics, or medications that affect driving ability.
• f. Technical tampering: disassembly, modification, or tampering with the bicycle, its battery, GPS system, lock, or software.
• g. Unauthorized passengers: transporting passengers or pets in excess of the number permitted by the vehicle, or without using the mandatory safety equipment.
• h. Commercial use: use of the bicycle for delivery, courier services, or commercial activities, except when carried out under a Pro or Business subscription.
• i. Transfer to third parties: allowing the bicycle to be used by unregistered third parties or minors without the required authorization and means of protection.
• j. Negligent custody: theft, robbery, or loss of the bicycle resulting from a lack of proper care or improper use of security mechanisms, including but not limited to: (i) failure to properly secure it to a fixed object with the lock provided; (ii) simultaneous loss of the bicycle and its keys; (iii) simultaneous theft or robbery of the bicycle and its keys, provided that the Operator has not been notified within 2 hours of the user becoming aware of the facts — the user is required to report the theft to the police within 4 hours of notifying the Operator; (iv) leaving the bicycle with the battery for more than 12 hours in freely accessible areas or on the street; (v) failure to remove the battery when parking the bicycle after 6:30 PM.

4.2 Financial consequences

In any of the cases described in clause 4.1, the following shall apply:

Inapplicability of insurance: the User acknowledges that their wilful misconduct or gross negligence entitles the Insurer or the Operator to reject the claim or to exercise the right of recourse.

Right of recourse: if the Operator or its insurance company is legally obliged to compensate a third party for a claim caused under these circumstances, the Operator reserves the right of recourse against the User, claiming full reimbursement of the amounts paid, including compensation, medical expenses, legal fees, and court costs, without any limit on the amount.

4.3 Liability for penalties

The User shall be solely liable for all fines, administrative penalties, or vehicle removal fees (tow truck) imposed by the competent authorities during the period of use. The User authorizes the Operator to charge their payment method for the amount of the penalty plus an administrative fee of €50 for processing and identifying the driver.

4.4 Insurance policy coverage

The service includes an insurance policy that protects the User against third-party claims and partially covers damage to the Bicycle, subject to the following conditions and deductibles. The coverage includes:

A) Civil liability coverage (third parties): the insurance will cover bodily injury and property damage caused to third parties up to the coverage limit, except in the cases of exclusion in clause 4.1.

B) Coverage for own damage and theft (deductibles): in the event of theft, robbery, total loss, or serious damage to the bicycle, and only from the second bicycle onwards within a period of one year from the last incident, an excess will be applied to the user, provided that the user is not subject to any of the exclusions in clause 4.1, and in particular 4.1.j.

Once 45 calendar days have elapsed since the first theft, robbery, or loss of the first bicycle, and provided that it has not been recovered, the User will be offered the option of taking out additional anti-theft coverage.

Solo model:

• Theft/loss of bicycle with battery: €2,635
• Theft/loss of bicycle without battery: €2,135
• Theft/loss of battery: €500
• Loss of keys: €30
• Loss of chain: €50

Duo model:

• Theft/loss of complete bicycle (with battery): €2,635
• Theft/loss of bike (without battery): €2,135
• Theft/loss of battery (individual): €500
• Loss of keys: €30
• Loss of chain: €50

4.5 User liability exemption

The User shall NOT be financially liable (neither for deductibles nor for damages) in the following cases, provided that they provide the required proof:

• Product failure: damage caused directly by a manufacturing defect or mechanical failure of the bicycle that is NOT detectable by the user, duly accredited.
• Lack of maintenance: damage resulting from negligence attributable to the Operator in the preventive maintenance of the fleet.
• Exclusive fault of a third party: accident where there is a police report or amicable report declaring exclusive liability of an identified third party, and the third party's insurer assumes payment.
• Force majeure: loss caused by proven force majeure events, understood as those events unforeseeable or, even if foreseeable, unavoidable and beyond your control. The following shall NOT be considered causes of force majeure or exonerating fortuitous events: ordinary or predictable seasonal weather conditions (moderate rain, normal wind, etc.); events that the User could have avoided by taking the necessary measures of diligence and prudence (e.g., not riding in stormy weather with a red or orange warning from AEMET).

4.6 Damage claim procedure

A) If the User causes damage to a third party:

• Immediate notification: the User must contact the Operator via the Clover app or website (Menu > Contact us), providing: photos of the accident + bicycle + injured/damaged property; third-party details (name, ID number, phone number, address); witnesses (names, contact details); account of events + admission/denial of fault.
• Operator investigation: the Operator will attempt to validate the situation as soon as possible: user responsibility, quantification of damages, dealing with the insurance company.
• Dealing with the insurer: the Operator handles the claim with the insurance company; third parties may claim directly from the Operator.
• Resolution and communication to the User: if the User is liable, the insurer covers up to the limit; the User may have to pay an excess.

B) If the Operator causes damage to the User:

• The User claims directly from the Operator via the Clover app or website (Menu > Contact us).
• The Operator responds with: acceptance/rejection of liability, and a compensation proposal, if applicable.

4.7 Exclusion of Operator liability

The Operator expressly excludes its liability in each and every one of the following cases:

• Damage caused exclusively by the User's negligence or fault.
• Damage caused as a result of a breach of these Terms and Conditions.
• Accidental incidents with no causal relationship to the bicycle or the service provided.
• Damage resulting from a lack of protection or accessories when these are mandatory.
• Damage to third parties if the User violates traffic regulations.
• Damage due to proven force majeure events, understood as events that are unforeseeable or, even if foreseeable, unavoidable and beyond the control of the Operator, including but not limited to: natural disasters (earthquakes, floods, storms); general sectoral strikes; war, acts of terrorism; administrative closure ordered by the authorities; infrastructure collapse due to external causes; cybersecurity attacks.
• Loss/theft/damage to bicycles parked in unauthorized areas, including areas where a third party or the authorities do not allow parking, as well as areas not expressly authorized by the Operator.

5. Conditions for use of the service by authorized minors

5.1 Ownership and capacity to contract

The Service may only be contracted by individuals over the age of 18 with full legal capacity (hereinafter, the "User"). The registration of accounts or direct subscription to the Service by minors is strictly prohibited.

5.2 Authorization of use by minors

Notwithstanding the foregoing, the User may allow the use of a Bicycle linked to their account to a minor (hereinafter, the "Authorized Minor"), provided that all of the following requirements are cumulatively met:

• Consent: the User has expressly given their consent and has accepted the conditions of use for authorized minors described in this clause 5.
• Minimum age: the Authorized Minor must be at least 16 years old at the time of use (in accordance with insurance regulations and applicable Mobility Ordinances).
• Legal relationship: the User must be the father, mother, or legal guardian of the Authorized Minor.
• Supervision: the User guarantees that the Authorized Minor has the necessary mental and physical maturity and expertise to ride electric bicycles on urban roads open to traffic.

5.3 Joint and several liability

By allowing an Authorized Minor to use the Bicycle, the User irrevocably, jointly, and severally assumes unlimited liability for all actions, omissions, damages, and penalties arising from such use. The same liability regime as in clause 4 of this document applies, with any liability falling on the User who authorizes the minor.

5.4 Specific security obligations

Without prejudice to the general Rules of Use, the following strict conditions apply to Authorized Minors:

• Mandatory helmet: Authorized Minors MUST always wear an approved helmet that is properly fastened, regardless of the type of road. Failure to comply with this rule will result in immediate termination of the contract.
• No passengers: Authorized Minors may NOT carry passengers under any circumstances.
• Restricted areas: minors must strictly comply with prohibitions on riding on sidewalks and in pedestrian areas in force in the municipality.

5.5 Right of revocation

The Operator reserves the right to request documentary proof of the Minor's age (ID card/foreign resident ID card/passport) from the Holder at any time. Likewise, the Operator may block access or cancel the account if it detects negligent or dangerous use by the Minor, without the right to a refund for unused periods.

6. Appropriate use of the bicycle and safety rules

6.1 User obligations

The User agrees to:

• Comply with traffic regulations (Traffic Code, signs, traffic lights).
• Transport minors wearing helmets and the mandatory approved accessories. Only children under 7 years of age may be transported.
• Transport pets with the mandatory approved accessories.
• Ride safely: maintain a safe speed, respect the distance between vehicles, and avoid reckless riding.
• Do not allow third parties to use the bicycle.
• Pre-trip check: before starting the trip, perform a general inspection of the bicycle to check that it is in good condition for riding, and a specific inspection of accessories for transporting minors, including seats, safety measures, and helmets.
• Do not ride under the influence: riding under the influence of alcohol or drugs of any kind is prohibited.
• Prohibited areas: do not park in parks, on private property, on narrow sidewalks (<1.5 m), or in other areas prohibited by third parties or local authorities.
• Preventive maintenance: allow for bicycle maintenance in accordance with the Operator's internal maintenance schedule.

7. Data protection

7.1 Basic information

In accordance with Regulation (EU) 2016/679 (GDPR) and LOPDGDD 3/2018, the User is informed that their personal data will be processed by:

Data controller: Clovertronix Southern Europe SL, with registered office at Just i Pastor, 133, 46022, Valencia, Tax ID number B75861807.

Data Protection Officer: you can contact our Data Protection Officer directly to resolve any queries or complaints at rodrigo@rideclover.com.

Purposes:

• Service management: execution of the subscription contract, service improvement, payment management, and billing.
• Geolocation: tracking of the bicycle via GPS for security, fleet control, and recovery in case of theft.
• Customer service: management of incidents, accidents, and complaints.

7.2 Legal bases

• Execution of the contract: processing is necessary for the provision of the requested service.
• Legal obligation: for issuing invoices and tax compliance.
• Legitimate interest: for fraud prevention, asset location, and improvement of the service provided.

7.3 Recipients

• Law enforcement agencies.
• Insurance companies.
• Banks and payment gateways.
• Judges, courts, and public authorities, as required by law.

7.4 User rights

The User may exercise their rights of access, rectification, deletion ("right to be forgotten"), limitation, portability, and opposition by sending an email to rodrigo@rideclover.com.

You can consult detailed and complete information on Data Protection in our Privacy Policy, available at rideclover.com/en/privacy-policy.

8. Dispute resolution

8.1 Internal procedure

• Formal complaint: the User initiates it via the Clover app or website (Menu > Contact us) (include description + photos if applicable).
• Assignment: the support team receives it and assigns a ticket ID.
• Investigation: the Operator investigates the information over the next few days, including but not limited to: trip logs (GPS, duration); damage reports (technical photos); applicable T&C provisions; engine and battery telemetry information.
• Resolution: the Operator responds with a decision (accepts/rejects the claim), legal justification, and a proposal.
• Appeal: if the user rejects the resolution, they may appeal within 7 calendar days via email to rodrigo@rideclover.com.

9. Jurisdiction and applicable law

• Applicable law: Spanish common law and applicable local regulations.
• Exclusive jurisdiction: Courts of the city of Valencia, except in cases where the user is classified as a consumer, in which case the court of the consumer's place of residence shall have jurisdiction.

10. Modification of terms

The Operator may modify the T&C at any time upon 30 days' notice via email, including: written communication of the new version; a summary of the main changes; the effective date; and the User's right to cancel the subscription without penalty if they reject the changes.

If the User does NOT cancel within 30 days, it is understood that they accept the new T&C.

11. Term and termination

11.1 Contract term

The contract comes into force upon acceptance of the T&C on the Platform and remains in force as long as the User maintains an active subscription.

11.2 Termination by the Operator

The Operator may unilaterally cancel if the User:

• Breaches the T&C.
• Engages in abusive or threatening behavior.
• Fails to pay subscription fees for more than 14 days.
• Commits fraud of any kind.
• Violates laws or public order by using our services or assets.

Procedure: notification via email + reason for cancellation + User's right to respond within 7 calendar days. If the User does not remedy the situation, cancellation will take effect after 7 calendar days.

11.3 Effects of termination

• Platform access: immediate termination.
• Data: retained in accordance with the GDPR (2 years).
• User rights: loss of access to the service with preservation of privacy rights.
• User obligations: responsibilities that may have been incurred in accordance with clause 4 remain in force.
• Operator's right: to use its own means to take legitimate possession of the bicycle, reserving the right to involve state security forces when necessary.

12. Contact and customer service

Technical support: hola@rideclover.com · Phone: +34 711 06 11 13

Legal claims: rodrigo@rideclover.com

Privacy and GDPR: dpo@rideclover.com · Exercising rights: email to the address indicated · Data Protection Officer: rodrigo@rideclover.com

Physical address: Clovertronix Southern Europe SL, C/ dels Sants Just i Pastor, 133, Algirós, 46022 Valencia. Tax ID number B75861807.

13. Final provisions

13.1 Severability

If any clause is declared null and void/inapplicable by a competent court, the rest of the T&C shall remain in force.

13.2 Entire agreement

These T&C constitute the entire agreement between the parties; they prevail over: previous communications (emails, chat, conversations); previous versions of the T&C; verbal promises of the Operator. Any variation must be agreed in writing and signed by both parties.

13.3 Language versions

These T&C are available in Spanish (official version) and English (reference translation). In case of conflict, the Spanish version prevails.

13.4 Effective date

Validity: as stated in the header of this document.

Annex I — Special Terms and Conditions for Pro Users

Version: 1.0 · Effective date: February 2026 · Last revision: February 2026

A1. Scope

These Special Conditions govern the contractual relationship between the Operator and the Pro User, understood to be any natural person over the age of 18 who registers and uses the bicycle and e-bike rental service for professional or commercial use. Including, but not limited to:

• Delivery
• Courier
• Last-mile logistics
• Riders on apps such as Uber Eats, Glovo, Just Eat Takeaway.com, Getir, Flink, Bolt Food, Stuart, Amazon Logistics, Citibox/Paack, and others.

For anything not specifically provided for in these Special Conditions, the provisions of the General Terms and Conditions ("T&C") above shall apply in full, especially with regard to Liability, Insurance, Safety Regulations, and Data Protection.

A2. Pro subscription rates and plans

Pro Users may choose from the following subscription plans, designed to cover intensive use of the vehicle:

Plan	Price	Commitment
Pro	€99.00/month	3 months
Flex	€115.00/month	1 month

A2.1 Pro and Flex plan terms and conditions

• Flex plan (1-month commitment): monthly billing, starting on the same day the initial deposit is paid. Cancellation: monthly, with notice given before renewal. Minimum contract period: none.
• Pro plan (3-month commitment): monthly billing, starting on the same day the initial deposit is paid. Minimum contract period: 3 months; if the Pro User wishes to cancel early, they must pay a penalty equal to 30% of the total remaining fees for the plan.
• Discount for advance payment: on the Pro plan, if the Pro User chooses to pay for the entire quarter in a single advance payment, an additional 10% discount will be applied to the total amount of the plan. The same early-cancellation penalty regime applies.

A3. Services included

Unlike the Personal Subscription, the Pro Subscription includes the following operational advantages to facilitate the User's professional activity:

• Unlimited mileage: the 500 km/month limit established in the definition of "Personal Use" is eliminated. Pro Users can travel the kilometers necessary for their activity without penalty.
• Unlimited battery swaps: unrestricted access to the Operator's battery swap infrastructure.
• Priority replacement vehicle: in the event of a mechanical breakdown not attributable to User negligence, the Operator will endeavor to provide a replacement bicycle on a priority basis, subject to fleet availability.

A4. Liability, insurance, and excess

The Pro User is subject to the same liability and insurance coverage regime set out in clause 4 of the General T&C.

Express clarification: the professional nature of the use does NOT exempt or modify the Pro User's liability in the event of:

• Theft, robbery, or loss: the same deductibles established in clause 4.4 for the Solo model shall apply, and only from the second bicycle in a period of one year from the last incident.
• Own damage: the Pro User will bear the cost of repairing damage caused to the bicycle due to misuse, accidents for which they are responsible, or vandalism, under the same terms as the Individual User.
• Civil liability: civil liability insurance covers damage to third parties, but the Pro User will lose this coverage if they operate under the influence of alcohol or drugs or in serious breach of traffic regulations (see clause 4.1).